Kristen Moody

Kristen Moody is a healthcare executive with more than 20 years of experience building high-performing customer organizations, driving growth and retention, and transforming how healthcare companies serve employers, health plans, partners, and their members. As Chief Customer Officer at Carrot, Kristen leads Customer Success and Experience. She oversees the end-to-end customer experience and connects customer strategy, operational execution, retention, and growth as Carrot expands its global fertility and family-building platform. Previously, Kristen spent almost 10 years at Teladoc Health, most recently as Chief Client Officer. She led national client strategy across health plans, employers, and strategic partners, overseeing organizations responsible for more than $1 billion in revenue. As executive sponsor to major enterprise relationships, she helped establish the operating models, segmentation strategies, governance structures, and client management disciplines that supported greater than 95% gross retention and sustained account growth. Her expertise spans customer success, commercial strategy, population health, health plan partnerships, operations, program management, M&A integration, and large-scale healthcare implementations. She is known for translating complex healthcare challenges into practical strategies that deliver measurable business and customer outcomes. Kristen’s connection to Carrot’s mission is deeply personal. After a six-year fertility journey, including IVF, she became the mother of two sons. That experience gives her a profound appreciation for the impact accessible, compassionate, and well-designed fertility and family-building benefits can have on individuals and families.